Frontline Marketing

Grubhub Gamifies To Engage College Students On Snapchat

burgers and fries pattern

By | November 7, 2017 |

As gaming becomes ubiquitous across all age demographics, more companies are finding ways to blend social media, advertising and video games together. Grubhub is the latest brand to get into the game with its free retro puzzle game, Food’s Here. Developer TreSensa has created two different puzzle games aimed at different demographics. In addition to the game targeting general consumers, which is playable across Grubhub’s desktop and mobile website, there’s also a Snapchat version targeting college students.

“We created a version of the game that targets college students and lives via Snap ad,” Mallorie Rosenbluth, Grubhub’s senior manager of social media, told AListDaily. “The Snapchat version of the game features familiar and approachable characters for college students—a member of a sorority, a student studying in the library and someone tailgating.”

Rosenbluth said the brand is using Snapchat’s Geofilters and Shared Space Filters on campus to broadly target thousands of campuses, or specifically address a student population at one particular location or event.

“Beyond traditional advertising that other social channels allow us to utilize, Snapchat offers media that is designed with millennials and Gen Z in mind,” Rosenbluth explained. “Filters and lenses allow for co-storytelling and for our brand to be a part of the user’s story. Our filters aren’t complete without the user’s image, nor without them sharing the image and filter. Food’s Here is an experience that requires active engagement versus passive viewing—a truly exciting opportunity for Grubhub.”

In developing the game with TreSensa for Snapchat, Grubhub wanted to ensure that the creative design was familiar for its target Snapchat audience of college students. Rosenbluth also wanted the game to be immediately intriguing to users, as it would be featured as a Snap Ad and require the user to swipe up to play.

The concept of the game is to unscramble the road, which is divided into puzzle pieces, by tapping the screen. The goal is to help the Grubhub driver navigate to deliver food to the customer. There are three levels of progressively more challenging puzzles.

“For the general Grubhub user, we designed Food’s Here to feature different characters, inspired by the everyday consumer,” Rosenbluth said. “For example, you’ll see a mom in her early 30s, a man ordering to his office, a younger, single female and more. We used our demographics data to find relatable experiences for the typical Grubhub consumer.”

Rosenbluth said Food’s Here allows Grubhub to reach a captive audience—both in the mobile version that lives in premium games, as well as Snapchat.

“We’re able to see the number of engagements, how many people are opting to swipe up into the experience, the amount of time users are spending in the game and social sharing,” she added. “In addition, we’re also able to measure bottom line metrics, as users are prompted to download the Grubhub app and they’ll receive a promotional code if they’re first-time diners.”

Snapchat and the mobile version of Food’s Here allows the company to measure the true engagement of a user, according to Rosenbluth.

“When the user is playing Food’s Here, we have their full attention and are able to capture a variety of metrics around the user’s engagement,” Rosenbluth said. “Having our game live on premium playables and Snapchat allows for us to narrow our targeting and have a fully captive audience.”

Prior to this campaign, Grubhub has traditionally focused on out-of-home and TV advertising to reach consumers.