The large firmware update for the Wii U, mandatory for the console to access the Internet, has rankled some users. Nintendo president Satoru Iwata is aware that the situation is sub-optimal, and apologized to consumers.
“Personally I think that users should be able to use all the functions of a console video game machine as soon as they open the box, so I feel very sorry for the fact that purchasers of Wii U have to experience a network update which takes such a long time, and that there are the services which were not available at the hardware’s launch,” said Iwata. “It is challenging to communicate attractions which are hard to understand unless you actually touch and experience them yourself. This is especially so with Wii U because it has unprecedented entertainment potential.”