The PlayStation 4 is headed to store shelves next month, and those who’ve preordered can’t wait to get their hands on the new system. Unfortunately, Target may have shut out a few anxious gamers over a pre-order snafu.

With the delays of Ubisoft’s Watch Dogs and Sony’s own DriveClub into 2014, the company has cancelled any pre-purchased bundles that contained the two games, rather than offering alternative discounts like GameStop and Amazon have done. Customers have taken to Twitter and Reddit to voice their displeasure with the company’s tactics, leaving them high and dry without being able to pick up their systems, even without the delayed games.

A Reddit user has also noted that Target will reopen pre-orders for the system, but they won’t be to customers who ordered them before. They’re merely being placed on a “first come, first served basis,” according to the user.

Target has yet to respond on the matter, but this issue will certainly have a slight effect on their business this holiday season, and perhaps a larger effect on their reputation among gamers.

Source: Polygon