While Deus Ex: Human Revolution has earned its fair share of plaudits, at least one part is causing controversy. An NPC called Letitia the Trash Lady talks in a fashion that some have called racist and insulting, prompting a response from Square Enix.

Deus Ex: Human Revolution is a fictional story which reflects the diversity of the world’s future population by featuring characters of various cultural and socioeconomic backgrounds,” reads the Square Enix statement. “While these characters are meant to portray people living in the year 2027, it has never been our intention to represent any particular ethnic group in a negative light.”