Sony has had to endure the criticism of its consumers for the PSN outage, but the more worrisome criticism for the company has come from U.S. representatives. Sony Network Entertainment International president Tim Schaaff argued that the company needed to learn more about the extent of the intrusion before telling customers.
“If we’d responded earlier it would have been irresponsible,” Schaaff said, dismissing speculation of lax security software on its servers. “It was quite a remarkable attack.
Consumers have a right to know when their personal information has been compromised and companies have a responsibility to promptly alert them,” said Rep. Mary Bono Mack (R., Calif.), who chairs the subcommittee panel that held the hearing.
Source: Morningstar
