The PSN outage was a PR disaster for Sony, leaving customers unable to access the internet with the PS3’s for a few weeks. Sony senior director of global business strategy and development So Saida indicated that the response by Sony, with a ‘Welcome Back’ program and a redesigned UI, has made the service better (and more successful) than ever.
“Our outage has woken up our dormant customers, we have improved the platform, the content, how you can access your content,” said Saida. “We have increased the revenue of games by 14 percent. We have acquired 800,000 active users for Music Unlimited, five percent revenue for Video Unlimited and we now have three million accounts for this service.”
Source: TechRadar
