Verizon’s reputation is built upon coverage and reliability, but this has been marred by a series of outages over the past few weeks. Additionally, the company announced a $2 fee on customers paying their bills by phone and on the Verizon website starting January 15.

“They’ve spent billions to say they have the highest quality network and up until this point they’ve been able to back that up,” said John Byrne, analyst with International Data Corp. “Particularly for a company like Verizon, this is a big problem.”

Byrne believes the outages suffered by Verizon Wireless are a result of the new network, and will likely be fixed. “This is the largest active 4G LTE network, you’re going to have some hiccups,” he noted.

Source: Wall Street Journal