Facebook recently hired a PR firm to generate press alleging privacy breaches in Google’s Social Circle tool and might signal a tone change for the company. While it’s long maintained a start up attitude, the hire is symbolic of increasingly buttoned-up, corporate behavior.
“[Working in such a way that] real companies that are not start ups compete in a real world,” Josh Bernoff, SVP of Idea Development at Forrester Research, “but secretly trying to get stories placed about competitors doesn’t play well in Silicon Valley.”
The irony is that Facebook has had to struggle with their own privacy issues over the years. Rosanna Fiske, CEO of the Public Relations Society of America, told that Facebook will recover despite ongoing regulatory and privacy issues: “It’ll recover even though this whole PR story probably brought to light more of a regulation issue related to regulatory agencies, privacy, and data scraping.”
While Facebook currently spend less than 10 percent what Google does in lobbying, this will likely change in tune with perceptions. Regulation and questionable behavior is not going to have an affect on this too.
“Facebook is going to have a difficult time trying to convince Congress they can be trusted with consumer data.” said Bernoff. “It’s a heck of a lot cheaper if you start from a position of trust.”
Source: AdAge