Facebook And Ray-Ban Take Their Shot At Smart Glasses

Amid a push to defend its image and in light of company documents showing awareness that Instagram is harmful to teen girls, Facebook has debuted Ray-Ban Stories, its first generation of smart glasses and the first launch from its multi-year partnership with EssilorLuxottica, which was inked in September 2020.

Paired with the Facebook View app, the wearable tech has built-in open-ear audio speakers and a three-microphone audio array to enable voice calls and music listening akin to an experience you’d expect from dedicated headphones, plus two integrated 5MP cameras that let wearers capture, save and share photos and up to 30-second videos to social media apps on their phone.

Ray-Ban Stories—which start at $299 and are available in 20 style combinations and five colors in select retail stores in the US and abroad—mark Facebook’s next step to developing augmented reality (AR) glasses, which the company confirmed in 2018 it’s building.

The internet’s reaction to Ray-Ban Stories has so far has been mixed. Some users believe the glasses have ushered in the next era of AR and virtual reality (VR), while others believe they’re wrong in every way, expressing concerns around privacy and personal data. And given the deluge of privacy hiccups Facebook has run into, there’s a lot to unpack here.

Facebook says it “baked privacy directly into Ray-Ban’s design and functionality,” adding that the glasses include a hardwired capture LED in the camera that shines a white light as a means to notify people nearby while snapping photos or videos.

European regulators deem the light an inadequate mechanism, with Facebook’s lead EU data protection regulator calling on the tech giant to “confirm and demonstrate that the LED indicator light is effective for its purpose and to run an information campaign to alert the public as to how this new consumer product may give rise to less obvious recording of their images,” according to TechCrunch.

Facebook published a set of guidelines for wearing the smart glasses responsibly, such as powering off the glasses in public bathrooms and not tampering with the LED light, but some are concerned they still pose a big opportunity for them to be used nefariously. One Twitter user responded to Facebook’s announcement by tweeting:

“Can these record other people without them knowing and their consent? Seems a massive invasion of privacy disaster waiting to happen. But then again, it’s @Facebook. Since when do they care about privacy”

Other privacy-centric features include the ability to determine personal preferences for importing photos and videos and when and where you share content with the glasses. Facebook says photos and videos are encrypted on the Ray-Ban Stories, which can only be paired with one Facebook account at a time. That means if you lose your glasses and someone tries pairing them with a new phone and account, any data and media left on the glasses would be automatically deleted.

There still remain qualms about personal data breaches, with one Twitter user saying

“Is there a conversation going on about the threat these cameras pose to passwords? I can’t help but think about how easy a casual glance at the person next to you on the train’s phone as they look at their bank account gives you record of their most sensitive information…”

Facebook says that Ray-Ban Stories only collect data needed to make the glasses work and function, like the battery status, your email address and password for your Facebook login to verify it’s really you when you log into the Facebook View app, as well as your WiFi connectivity. Users can opt-in to share additional data — including things like the number of images you captured or how long you spend taking videos — with Facebook for product development, improvement and personalization. In addition, the use of Facebook Assistant for voice command-powered capture is optional via Settings.

It’s too early to tell if Ray-Ban Stories will be viewed as an ahead-of-its-time product, but it’s undeniable that people aren’t fully comfortable with camera glasses. Case in point: Earlier predecessors have already tried and failed with wearable tech—users expressed privacy concerns over Google Glass’ built-in camera and just 0.08 percent of Snapchat’s users bought its camera sunglasses Spectacles.  

On that note, one Twitter user pointed out the lack of Facebook’s innovation, saying: “@Snapchat already did this no one needs this. Okay you added speakers…”

As of now, Ray-Ban Stories smart glasses and the Facebook View app are ad-free, but given advertising revenue continues to be the bulk of the company’s income—ad revenue surged 56 percent to $28.6 billion in Q2—it would come as no surprise if that changed down the road. Until then, the smart glasses will provide brands a transformative approach to the way they capture content, specifically the ability to put viewers in the driver’s seat via an immersive, first-person experience.

As Facebook notes:

“We designed media capture to stand up to a lot of movement—from your head swiveling to take in a scene to the speed of capture from your skateboard. Optimizations from our computational photography work include HDR and Low Light Fusion, Video Stabilization, and Denoising. We also applied machine learning-enhanced tone rendering to enhance photos and videos, so they feel as authentic as the moment itself.”

Ray-Ban Stories are just the start. Facebook says there’s more in store for the future and that wearers can expect regular software updates meant to improve the experience.

Breaking Out Of The Sea Of Sameness With Save A Lot’s Tim Schroder

Tim Schroder is the senior vice president of marketing at Save A Lot, focusing on delivering quality foods and customer experience.

In this episode, Tim and I cover what Save A Lot is and how they compete in the grocery category. We also discuss modernizing and revamping the company and the brand refresh with a new marketing campaign. When embarking upon a major update of their brand, Tim says, “When I started looking at the competitive landscape and saw what the other big and small grocery chains were doing, I just saw a sea of sameness.” Listen in to hear how Save A Lot leans into modernization and stands out from the crowd.

In this episode, you’ll learn:

  • How to think about modernization in marketing
  • Where you should be listening to your customers
  • Staying ahead of the curve of digitization
  • The power of music in campaigns 

Key Highlights:

  • [01:14] Tim’s career as a mascot
  • [02:20] Tim’s journey to marketing at Save A Lot
  • [04:11] What is Save A Lot? 
  • [05:37] What brought Tim to the grocery industry
  • [07:24] Their modernization project
  • [11:00] The importance of listening to your customers
  • [14:02] “Like a lot, a lot” campaign
  • [20:04] Breaking out of the sea of sameness
  • [22:16] An experience that defines Tim, makes him who he is
  • [24:01] Tim’s advice to his younger self 
  • [25:15] What marketers should be learning more about
  • [26:02] The brands and organizations Tim follows
  • [28:08] The biggest threat and opportunity for marketers

Resources Mentioned: 

Subscribe to the podcast:

Connect with the Guest:

Connect with Marketing Today and Alan Hart:


Alan B. Hart is the creator and host of “Marketing Today with Alan Hart,” a weekly podcast where he interviews leading global marketing professionals and business leaders. Alan advises leading executives and marketing teams on brand, customer experience, innovation, and growth opportunities. He has consulted with Fortune 100 companies, but he is an entrepreneur at his core, having founded or served as an executive for nine companies.

How Leading Buy Now, Pay Later Solutions Advertise On Social Media

Once a niche payment concept, buy now, pay later (BNPL) deals have surged during the pandemic. According to an Ascent study, 56 percent of consumers have now used a BNPL service, up from 38 percent in July 2020. To understand how leading BNPL solutions including Klarna, Affirm and Afterpay are advertising on major social media platforms, BrandTotal analyzed thousands of their paid social media ad campaigns over a 90-day period, from July 13 to September 10.

These leading BNPL solutions rely heavily on social media to educate shoppers and it’s here where Klarna is leading the way when it comes to advertising. In BrandTotal’s analysis of paid share of voice (SOV), Klarna dominated with 51 percent of SOV, compared to 35 percent for Affirm and 14 percent for Afterpay. This ranking shifted, however, when between August and September Afterpay’s SOV reached 32 percent and Affirm’s 27 percent.

Given younger demographics grew up in a digital-first era in which discovering a brand and checking out are just a few Instagram clicks away, BNPL platforms know to strategically target younger audiences who are more open to this new form of tech-enabled payment model.

Among the three BNPL solutions BrandTotal analyzed, Klarna was the most likely to advertise to Gen Z on social media, with half of its ad impressions targeted to the demographic. By comparisons, 41 percent of Affirm’s impressions and only 8 percent of Afterpay’s targeted Gen Z. In addition, BrandTotal found that 83 percent of all BNPL social media ads targeted women, with just 17 percent targeting men.

Klarna also outpaces the other two on video views. According to BrandTotal’s data, Klarna saw 46.2 million video views across all of its paid social ads while Afterpay came in second with 1.7 million views, followed by Affirm with 1.5 million. Klarna’s dominance here could indicate its reliance on video across campaigns, which Gen Z is known to prefer over static images or text.

Lastly, BrandTotal found that Klarna and Affirm share very similar social media ad strategies; both allocate most of their social mix to Twitter, LinkedIn and YouTube. Afterpay, on the other hand, focuses primarily on Facebook and Instagram, with no investment in YouTube.

Echoing BrandTotal’s findings is recent data from Auriemma Group, which shows that while merchants have historically been the most common provider of installment plans at the point-of-sale, these BNPL providers offering short-term solutions are closing the gap.

Auriemma research found between Q1 2019 and Q1 2021, there was a 10+ percentage point increase in debit cardholders offered a BNPL plan in-store or online. In addition, more than half of those offered BNPL in a physical store (56 percent) or online (51 percent) say they enrolled in the option, again representing 10+ percentage point increases since Q1 2019.

Facebook Introduces Lead Generation On Instagram, Quote Request On Messenger And More

This week in social media news, Facebook adds a handful of new messaging and lead generation tools across Facebook, Instagram and Whatsapp while Twitter tests a visual editor process that incorporates the same elements as its retired Fleets product. Also, Facebook integrates Vimeo Create into Business Suite, LinkedIn launches a $25 million creator program and more.


Facebook Introduces Lead Generation On Instagram, Quote Request On Messenger And More

To help businesses focus on reaching more customers, Facebook has added new features and tools to Facebook, Instagram and WhatsApp including new messaging tools, a cost-effective ad bundle for small businesses, the expansion of Facebook Business Explore, Work Accounts that don’t require business users to have a personal account and more.

Why it matters: According to a 2020 Harris Poll, 75 percent of adults globally say they want to communicate with businesses via messaging the same way they communicate with friends and family. To help businesses act on this insight, Facebook says it’s investing in new technologies like automation to simplify how businesses manage their digital presence.

The details: Starting with improvements to business communications, Facebook says businesses can now choose all the messaging platforms where they’re available to chat and Facebook will default the chat app in their ad based on where a conversation is most likely to take place.

Next, to help small businesses find new customers, Facebook is giving businesses globally the ability to add a WhatsApp click-to-chat button to their Instagram profile. Starting soon, businesses will have the option of creating ads that link to WhatsApp directly from the Instagram app.

In addition, Facebook is testing a quote request feature on Messenger with select advertisers. This new product will enable businesses to select four to five questions to ask consumers prior to starting a conversation. Shoppers will then be able to request a quote from a business on Facebook by completing a short questionnaire on Messenger. And to help small businesses find and qualify leads directly within Instagram, Facebook is also testing paid and organic tools.

As for managing communications, Facebook is testing the ability for businesses to manage emails through Inbox and send remarketing emails from Facebook Business Suite, as well as introducing File Manager, a new feature that will let businesses create, manage and post content within the Facebook Business Suite.

In an effort to give business owners greater control, Facebook is also testing an option called Work Accounts. This will enable business users to log in and operate Business Manager without requiring a personal account. The company says it’s testing Work Accounts through the remainder of the year and expects to expand availability in 2022.

Facebook is also going to start allowing some small businesses to access a bundle that includes tools and benefits such as a Facebook ad coupon and free access to QuickBooks accounting software for three months or free access to Canva Pro for three months.

Lastly, Facebook will soon expand Facebook Business Explore to people in the US and internationally in Australia, Canada, Ireland, Malaysia, New Zealand and more countries.


Twitter Tests New Visual Editor That Would Incorporate Fleets Tools

According to Social Media Today, Twitter may have done away with its Stories-like Fleets tool last month, but it’s now testing a new visual editor process that would allow users to utilize all of the Fleets features for their regular tweets.

Why it matters: As Twitter noted at the time of retiring Fleets, the company didn’t see an increase in the number of new people joining the conversation with Fleets as they hoped. However, as Social Media Today notes, Twitter chief executive officer Jack Dorsey said Fleets sparked more activity from a broader range of users.

The details: As uncovered by app researcher Alessandro Paluzzi, the visual editor feature in development would enable users to add stickers, text, crops and more to their uploaded videos and images, then attach them to their tweets. Paluzzi also found that the editor lets you upload a text-only visual with a colored background, similar to Instagram Stories.


Facebook Integrates Vimeo Create Into Business Suite

Facebook has integrated Vimeo Create, Vimeo’s video creation platform, into Facebook Business Suite to help small businesses save on time and money with social media video production.

Why it matters: Vimeo, which is also integrated with TikTok and Pinterest, isn’t free but it offers businesses a 30-day trial of any one of four plans, which range from $7-$75 per month. Vimeo’s priciest package, $75 a month, includes unlimited live events and offers the ability to livestream to multiple destinations.

The details: Businesses that use Vimeo can access templates built and optimized for Facebook plus millions of stock photos, videos and commercially licensed music. 

Vimeo’s senior vice president of partnerships, Rich Bloom, offered three tips for getting the most out of Vimeo Create: capture your audience’s attention in the first few seconds of the video; repurpose creative assets to stay consistent across platforms, and track results and optimize video.


LinkedIn Announces $25 Million Creator Accelerator Program

After gathering feedback from hundreds of creators worldwide, LinkedIn has announced a 10-week, incubator-style Creator Accelerator Program into which it’s investing $25 million to help creators build their audience.

Why it matters: Last month, LinkedIn nixed its Stories format, which offered creators no monetization opportunities, and said it was developing other short-form video content features for the platform. Its new creator program, open to US creators by application, seems to be filling that gap.

The details: LinkedIn’s creator program will offer up to 100 US-based accepted creators coaching, a built-in creator network, opportunities to be featured on LinkedIn channels and a $15,000 grant to help creators share content and amplify their voice. Applications for the program are open now through October 12.

To kick off the program, LinkedIn announced a few creator events, including an ‘INFused’ event which will feature black creators that share tools to connect and inspire audiences. Also coming up is an event hosted by LinkedIn’s community management team about tips creators need to know for growing their audience on LinkedIn. Later this month, LinkedIn will launch its Create Learning Week, which will include daily live sessions free to members about creating content on LinkedIn.


Facebook API Change Aims To Account For Lost Data From Apple’s ATT Update

With the effects of Apple’s data tracking pop-ups still not fully realized, Facebook is adding more automated ad targeting to make up for any data lost due to Apple’s ATT update. As part of its latest API update, Facebook’s Targeting Expansion option will now be applied to most conversion-based campaigns by default.

Why it matters: As Facebook notes in its API update:

“To help advertisers find additional opportunities that weren’t originally available to them, when advertisers leverage Detailed Targeting and optimize for conversions, value or app events using the conversions objective they will be automatically included into Targeting Expansion. For more information please refer to the Detailed Targeting Expansion Help Center article.”

The details: If Facebook’s system finds better performance opportunities outside a brand’s defined audience, targeting expansion allows the platform to dynamically adjust that reflect. However, targeting expansion doesn’t apply to location, age or gender targeting options, and options are limited to the aforementioned three variables for audiences that include people under age 18 globally.

Trend Set: Week Of September 13th, 2021

Ayzenberg junior strategist Ashley Otah surfaces the latest trends at play in the world of culture and entertainment.


AR

AR meets IRL in this partnership activation at a Houston Texans game. The “hot wheels” inspired promotion presented by Kroger is part of The Famous Group’s in-stadium fan experiences.


Complex

What are the most important things for a brand to do in order to be influential within youth culture? Participants say being transparent, taking a stance on social issues, and hiring and involving more diverse employees at all levels.

(They also dubbed Travis Scott, Lebron James and Kanye West as the most influential people in youth culture). Read Complex’s Future of Influence report here.


Heinz

Simple, sleek and extremely unique. Heinz and Wieden+Kennedy NY launch the packet roller to ensure no drop of condiment gets wasted.


Lil Nas X

The marketer of the moment is none other than Lil Nas X. He gave birth to his debut project ‘Montero” with a whirlwind of a rollout. From visuals, social impact, and a nostalgic feeling many have been missing, Lil Nas didn’t skip a beat.


Pay Transparency

The people want their pay. Long past pay discrimination, new laws in states like Colorado, Connecticut, Maryland, and Rhode Island, are requiring “pay transparency” from employers.

Jollibee Has Entered The Chicken Sandwich Wars With New Campaign

With 52 stores in the United States, Philippines-based fast-food chicken chain Jollibee is launching a campaign to promote their chicken sandwich by lampooning daytime TV lawyer ads.

Amid the chicken sandwich war between Popeyes, KFC, Chick-fil-A and other regional chains, Jollibee hopes to stake a claim with its Chickenwich.

Do lackluster chicken sandwiches kill your (chicken) joy? Time to call Jollibee’s Chris P. Poultry, chicken sandwich attorney-at-law.

“Has your chicken sandwich been too dry, too bland or just plain joyless? Then you need a powerful chicken sandwich lawyer. Call me, Chris P. Poultry, chicken sandwich attorney-at-law. I’ll fight to make sure you get the chicken sandwich you deserve,” says Chris P. Poultry in the new spot. The spot looks straight out of the ’80s with an almost vaseline-like soft focus.

Alongside the ads, Jollibee also launched a microsite to give away free Jollibee Chickenwiches in exchange for consumer’s contact info. Chris P. Poultry even has a Twitter account to fight against chicken sandwich injustice.

Earlier in the year, Jollibee brought on David & Goliath as their agency of record with an announcement alongside a musical spot. The spot had clearly set the tone for Jollibee’s marketing messaging going forward, and Chris P. Poultry is only a step further into the absurd for the chicken chain. 

 

Online TV Officially Reigns Over Traditional TV

It’s no longer just cord-cutting. Now, with the plethora of steaming options available—Amazon Prime, YouTube TV, Netflix, Pluto TV and more—viewers are tuning into online TV more than they are traditional cable.

Overall, watching TV and movies is still the top entertainment option for 35-74 year-olds, but according to the study, that drops dramatically with the 18-34 set, for whom gaming/social media/online videos are their top forms of entertainment. 


Online Streaming Supersedes Cable

According to Hub’s annual “Decoding the Default” study, viewers are going to online TV options first and those viewing behaviors are shifting rapidly year-over-year. The study shows that 55 percent of viewers are tuning into online TV, up 5 percent from 2020. Traditional set-top cable services saw a decline of 3 percent from last year.


Netflix Is No Longer The Top Streaming Option

Despite online TV streaming being more popular than ever, Netflix appears to have lost ground to other options. Viewers that cited Netflix as their default source for entertainment has slid by 3 points since 2020. And it’s easy to see where those viewers are going—Hulu, Amazon Prime Video, Disney+ and HBO Max have all risen by 4 percent in viewership in the past year alone.

 

Becoming Technology Forward And Data Reliant With Roku’s Sweta Patel

Sweta Patel is the vice president of engagement growth marketing at Roku where she’s responsible for increasing user engagement on the Roku Channel. Since joining the company in 2020 Sweta has created campaigns and workflows that drive user loyalty and increase customer lifetime value.

In this episode, Sweta and I discuss streaming, the rapid growth in the industry, and how they use the Roku platform to transform marketing. Sweta says, “Not only do you need the traditional business side of marketing, but you really need to be technology forward and data reliant.”

Listen to hear why marketers should engage with streaming providers and how data plays a key role in their success.


In this episode, you’ll learn:

  • Why data is king
  • Why embed marketing into an experience
  • The future of data and marketing

Key Highlights:

  • [01:38] Sweta is an identical twin
  • [02:42] The start of Sweta’s career 
  • [05:51] What has changed in the industry
  • [08:20] Roku as a business 
  • [09:42] What is Roku Channel? 
  • [11:20] Embedding marketing into the platform
  • [15:53] The success of Roku Channel
  • [18:08] How marketers can work with Roku
  • [20:02] An experience that defines Sweta, makes her who she is today
  • [23:20] Sweta’s advice for her younger self 
  • [25:38] A topic marketers should be learning more about
  • [27:02] The brands and organizations Sweta follows
  • [29:34] The biggest threat and opportunity for marketers 

Resources Mentioned: 

Subscribe to the podcast:

Connect with the Guest:

Connect with Marketing Today and Alan Hart:


Alan B. Hart is the creator and host of “Marketing Today with Alan Hart,” a weekly podcast where he interviews leading global marketing professionals and business leaders. Alan advises leading executives and marketing teams on brand, customer experience, innovation, and growth opportunities. He has consulted with Fortune 100 companies, but he is an entrepreneur at his core, having founded or served as an executive for nine companies.

Kim Freer Named CMO Of Wetzel’s Pretzels, Bank Of America Cuts CMO Role

This week in marketing leadership updates, QSR marketing veteran Kim Freer heads to Wetzel’s Pretzels as the legacy pretzel company remakes its image and Bank of America plans to merge its marketing team with digital.


Kim Freer Appointed As CMO Of Wetzel’s Pretzels

Coming from past posts at Subway, Blaze Pizza and most recently, Yoshinoya, Wetzel’s Pretzels is getting a new CMO. Kim Freer is taking her QSR marketing experience to the brand as it continues its expansion efforts beyond the iconic mall stalls it is most known for into well-treaded tourist areas.


Bank Of America Is Getting Rid Of Its CMO Role

Current CMO for Bank of America, Meredith Verdone announced via Twitter that she will be leaving Bank of America this year. The company is making no plans to rehire for the position and is instead planning to merge Verdone’s 1,400-person marketing team with Chief Digital Officer David Tyrie’s team.


MetLife Brings Aboard Michael Roberts As CMO

Coming from The Vanguard Group where he served as CMO, Roberts takes on a new post at MetLife where he’ll be leveraging his direct-to-consumer experience for the legacy insurance brand.


SEMrush Brings In Veteran B2B CMO

On the heels of SEMrush’s IPO earlier this year, the SaaS company is bringing in B2B veteran Andrew Warden as CMO. 

“Semrush has built a strong brand and following, and I am eager to continue this path at a company with a vibrant culture, product, and with first-class marketers,” said Warden in the press release.

The Social Commerce Race Is No Longer Just About Facebook

While first to the table, Facebook is starting to see stiff competition when it comes to social commerce according to a new report by Global Web Index.

While Facebook-owned Instagram currently reigns supreme in the world of social commerce, TikTok and Reddit are gaining steam in select markets social commerce capabilities are being tested, showing promise for conversion rates on sponsored posts outside of Facebook-owned platforms.

Overall, the report says that of the over 650,000 surveyed, 13 percent of social network users would be inspired to make a purchase by a “buy” button. Those metrics change when users are on platforms that showcase long-form video content.

For example, 22 percent of internet users viewing livestream content say a “buy” button would be a purchase driver for them. IGTV and Reels also see a higher likelihood of intent to purchase as well.

As social commerce continues to mature, it will be interesting to see how platforms meet this demand for interactive social purchases, or see-it, buy-it kind of content.